Let’s Begin: First Sensory Touchpoint

Cancellation Policy

Booking, Cancellation & Waitlist Policy 📆 Booking Terms All services must be booked via the online booking calendar or via email confirmation. Once booked, you will receive a confirmation email with the session details and a payment link (if not prepaid). For 3-session and 9-session packages: sessions must be completed within 1 month or 3 months of the first appointment respectively, unless otherwise agreed in writing. ❗️Cancellation & Rescheduling You may cancel or reschedule a session up to 24 hours before the scheduled time without any charge. Cancellations made less than 24 hours in advance will be considered as completed and non-refundable. For packages (3 or 9 sessions), missed sessions without notice count toward the package total. 💌 Late or Missed Appointments Sessions begin at the scheduled time. If you are more than 15 minutes late, the session may be shortened or forfeited depending on availability. No-shows are considered cancellations without notice. 📋 Waitlist Policy If your preferred time is unavailable, you may request to join the waitlist via email or booking form. Waitlist clients will be notified of any cancellations on a first-come, first-served basis. 📂 Custom Sensory Projects Due to the individual nature of Custom Sensory Audits or Workshops, bookings and cancellations are subject to a separate agreement and timeline. Payment terms and cancellation conditions will be defined in the project proposal and confirmed before work begins.

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